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FAQ's

Some frequently asked questions below. If you’re still unsure, then just give us a ring or drop us an email.

  • What are check in and check out times?

    You’re welcome to check in from 2pm – if you arrive earlier and need us to store some luggage whilst you head in to Leeds we’re happy to oblige. Check out is normally 11am Monday to Saturday and 12 noon Sundays, but you can request a later check out for a small supplement.

  • Is the hotel dog-friendly?

    Only assistance dogs are permitted inside the building.

  • Is there a car park?

    Yes – we have an onsite secure car park. Access is via a barrier and charges are from £3 per vehicle, per night.  Certain packages may include car parking - we’ll confirm to you when you book with us.

  • What family facilities are there?

    We have family rooms that can take up to 2 adults and 1 child and do have some interconnecting rooms too which give everyone in the family a little space of their own. We offer high chairs, children’s menus and cots too.  Children have their own menus and even mini bathrobes in rooms  - just like the grown ups but smaller!

  • What is the cancellation policy for rooms?

    If you have booked the Best Available Rate you can cancel anytime up to 10am on the  day of arrival with no charge. Cancellation after this time will incur a charge for your first nights stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

  • Do you cater for special diets?

    Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and gluten free dishes appear on our main menu as the norm.